Frequently Asked Questions

Everything you need to know about bringing Yatai quality into your home.

What is the typical shipping timeframe for furniture items?

Standard delivery for furniture and large home decor items typically takes 5-10 business days. Smaller accessories are usually delivered within 3-5 business days.

Do you offer international shipping?

Currently, Yatai ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture pieces are final sale.

Are your wooden products sustainably sourced?

Yes, Yatai is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber, ensuring responsible forest management and environmental protection.

How can I track my order status?

Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for qualifying purchases.